Good Afternoon from My Virtual Project
My Virtual Project - Let Us Be Your MVP
And hello to the blogging world! This is a pretty new area for me, but I’m going to give it my best shot! We could start with a few thoughts on virtual assistance and what I feel is proper etiquette, whether it’s virtual or face-to-face. This is a technical world – like it or not – computers are here and here to stay. I am now pursuing opportunities to do what I love via remote access the majority of the time and I am held captive to my computer. Although I am providing services virtually, there still has to be a commitment to personal customer service and respect for the customer. Too often these days, I find myself appalled at the lack of customer service in the real world as well as the virtual world. Please, thank you, you’re welcome, may I help you, good afternoon, have a good day – these are all phrases that too often are missing from a business transaction. We need to make it more about service, the customer always being right again, and providing solutions with a smile rather than making everything about the money and the need for instant gratification. Look at where that has Wall Street right now. I’d love to hear feedback from others on their thoughts of customer service these days. Are you feeling the same as I am?
Susi Schuele
Chuck Schuele
I couldn’t agree more. Even though we’re in a technical world, and the personal touch seems to have vanished, customer service is as important now as it has ever been. Maybe even MORE important. What else does a customer or client have to remember you by when they never see your face or talk to you about something personal in their lives or yours. Let’s all try to keep focused on what matters, Customer Relationships.
Thanks for the post.
Chuck Schuele
October 11, 2008 at 1:19 pm